The Online Dispute Resolution (ODR) platform is made available by the European Commission to enable consumers and traders in the EU or Norway, Iceland and Liechtenstein to resolve disputes over products and services bought online without going to court.
The ODR platform is not associated with any trader. You can use it to bring your referral. before an authorised dispute resolution entity.
Dispute resolution entities are impartial organisations or individuals that help consumers and traders reach an out-of-court settlement. Usually, such a procedure is faster and cheaper than a judicial one.
The ODR platform is easy to use, guiding users step by step. It provides translations into all official EU languages and sets deadlines for handling complaints.
Thanks to the ODR Platform, consumers can obtain fair solutions either free of charge or at very low expense, and traders can avoid costly legal proceedings and maintain good customer relations.
More about the ODR platform here!