DEFINITIONS AND TERMS
Ro Group – represents the commercial name of the legal entity RO GROUP INTERNATIONAL SRL with headquarters in Pitesti, Str. Depozitelor nr. 41 – 43, 110078 Pitesti, Arges County, Romania
Seller – Ro Group – RO GROUP INTERNATIONAL SRL with headquarters in Pitesti, Str. Warehouse nr. 41 – 43, 110078 Pitesti, Arges County, Romania
Buyer – natural or legal person or any other legal entity that makes an Account on www.rogroup.eu and makes an Order.
Client – natural or legal person who has or obtains access to content, through any means of communication provided by Ro Group (electronic, telephone, etc.) and which requires the creation and use of an Account.
User – natural or legal person or any other legal entity registered on the www.rogroup.eu which has agreed to the site-specific clauses in the General Terms and Conditions section – by completing the account creation process.
Account – the dedicated section on the www.rogroup.eu for the e-mail address and password that allows the Buyer to place an order and which contains information about the Customer / Buyer and the Buyer's history on the www.rogroup.ro (orders, wishlist, tax invoices, guarantees, etc.).
Favorite Products – section of the Account that allows the Buyer/User to create a list of favorite products – wishlist.
List of Favorite Products – the web page in the www.rogroup.eu where the Buyer/User can add their favorite products and then add them to the shopping cart ("my cart").
Online Store Car Accessories | Ro Group – www.rogroup.eu domain
Order – the electronic document representing a form of communication between the Seller and the Buyer, through which the Buyer transmits to the Seller, through the Site – his intention to purchase Products and Services from the Site.
Products and Services – any product or service, including the documents and services mentioned in the Order, to be provided to the Buyer by the Seller, as a result of the concluded Contract.
Campaign /Promotion – the action of exhibiting for commercial purposes, a number of Products and / or Services existing in stock, for a limited period of time established by the Seller.
Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Content
– all the information on the site that can be visited, viewed or otherwise accessed by using electronic equipment;
– the content of any e-mail sent to the Buyers by the Seller by electronic means and / or any other available means of communication;
– any information communicated by any means by an employee / collaborator of the Seller to the Buyer, according to the contact information;
– information related to the Products and / or Services and / or tariffs practiced by the Seller in a certain period;
– information related to Products and / or Services and / or tariffs practiced by a third party with whom the Seller has concluded partnership contracts, in a certain period;
– data relating to the Seller or other privileged data thereof.
Comment – a written assessment by the owner or beneficiary of a Product and/or Service, written based on personal experience and ability to make qualitative comments and tell their own impressions, without necessarily representing the views of the Seller or manufacturer.
Newsletter – means of periodical information, exclusively electronic, respectively electronic mail (e-mail) and / or SMS, on the Products and Services and / or Promotions carried out by the Seller in a certain period, without any commitment from the Seller regarding the information contained therein.
Tranzaction – collection by Ro Group of an amount resulting from the sale of a Product and / or Service or reimbursement to the Buyer of an amount, regardless of the delivery method.
Green stamp duty – the value expressed in Eur, paid by the Seller to the authorized company with the takeover of the operations of collection, transport and recovery / recycling of waste electrical and electronic equipment, as provided by the legislation in force, the tax contained in the total price of the product.
Specifications – all specifications and/or descriptions of Products and/or Services as stated in their description.
CONTRACTUAL DOCUMENTS
By submitting an Order on www.rogroup.eu, the contract is considered concluded between the Seller and the Buyer.
The Buyer agrees with the form of e-mail communication through which the Seller carries out its commercial operations.
The document and information made available by the Seller on the site will be the basis of the Agreement, in addition to which is the warranty certificate issued by the Seller or a supplier thereof for the purchased Products.
ONLINE SALES POLICY
Access to place an Order is allowed to any Customer / Buyer. In certain situations – for justified reasons – Ro Group reserves the right to restrict the access of the Customer / Buyer in order to place an Order and / or to some of the accepted payment methods, if it considers that based on the conduct or activity of the Customer / Buyer on the online store, its actions could prejudice Ro Group in any way. In any of these cases, the Customer / Buyer may contact the Customer Relations Department of Ro Group, in order to be informed of the reasons that led to the application of the aforementioned measures.
Communication with the Seller can be done electronically through the addresses mentioned in the "Contact" section of the www.rogroup.eu
In case of an unusually high volume of traffic coming from an internet network, Ro Group reserves the right to ask Customers/Buyers to manually enter captcha validation codes, in order to protect the information within the online store.
Ro Group is free to publish on www.rogroup.eu information about Products and/or Services and/or promotions practiced by it or by any other third party with whom Ro Group has concluded partnership contracts, within a certain period of time and within the available stock.
All tariffs related to Products and / or Services presented on the online car accessories store are expressed in euro and have expressly mentioned the phrases "Price without VAT", "Prices include VAT”.
According to legal regulations, the price displayed on the online store for certain products includes Green Stamp Duty. If a Customer / Buyer requests details regarding the exact amount added to the price of the Product, he will contact by e-mail or phone the Customer Care Department of Ro Group.
In the case of online payments, the Seller is not / cannot be held responsible for any other additional costs incurred by the Buyer, the responsibility for this action lies solely with the Buyer.
All information used to describe the Products and / or Services available on the Site (static, dynamic images, multimedia presentations, etc.) does not represent a contractual obligation on the part of the Seller, these being used exclusively for presentation purposes.
After 14 (fourteen) days from the purchase of a Product and/or Service, the Buyer may be asked to submit a Comment related to the purchased Product and/or Service. The request will be sent to the e-mail address registered by the Buyer in the Account. In this way, the Buyer contributes to informing other possible Users / Customers / Buyers on the online store.
ASSIGNMENT AND SUBCONTRACTING
The Seller may assign and / or subcontract a third party for Services related to the fulfillment of the Order, with the information of the Buyer, without the consent of the Buyer. The Seller shall always be liable to the Buyer for all contractual obligations.
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
The content – as described in point "DEFINITIONS AND TERMS" – including but not limited to logos, stylized representations, commercial symbols – static images, dynamic images, text and / or multimedia content presented on the online store, are the exclusive property of Ro Group, which has reserved all rights obtained in this regard directly or indirectly (through licenses for use and / or publication).
The Customer / Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify and / or alter the specific signs of Ro Group copyright, use, display or include any Content in any context other than the one intended and made by Ro Group. Inclusion of any Content outside the site, removal of specific signs of Ro Group copyright, as well as participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of Ro Group.
Any Content to which the Client/Buyer has and/or obtains access by any means, is subject to this text, if the Content elements are not accompanied by a specific, express and valid usage agreement concluded between Ro Group.
The Client/Buyer may copy, transfer and/or use elements of the Content only for personal or non-commercial purposes and only if they do not conflict with the provisions of this text.
If Ro Group grants the Client/Buyer the right to use, in the form described in a separate user agreement, certain content, to which the Client/Buyer has or obtains access following this agreement, that right will extend only to that or those contents defined in the agreement, only during the existence of this or these contents on the online store or the period defined in the agreement, according to the defined conditions and if Ro Group is not harmed in any way by this content, during or after the expiration of the user agreement .
No Content transmitted to the Client or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and/or viewing does not represent a contractual obligation on the part of RO Group and/or the Ro Group employee who mediated the transfer of Content, if it exists, in relation to that content.
Any use of the Content for purposes other than those expressly permitted by this Document or by the user agreement that accompanies it, if it exists, is prohibited.
THE ORDER
The Client/Buyer can place Orders on the Ro Group online store, by adding the desired Products and/or Services to the shopping cart, and completing the Order by paying through one of the expressly indicated methods. Once added to the shopping cart, a Product and/or Service is available for purchase as long as there is stock available for it. Adding a Product/Service to the shopping cart, without completing the Order, does not entail the registration of an order and implicitly neither the automatic reservation of the respective Products/Services.
By completing the Order, the Buyer agrees that all the data provided by him - necessary for the purchase process - are correct, complete and true on the date of placing the Order.
By completing the Order, the Buyer agrees that the Seller may contact him, by any means available/agreed by the Seller, in any situation deemed necessary by the Seller.
The Seller can cancel the Order made by the Buyer, following a notification communicated in writing addressed to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases:
a. non-acceptance by the issuing bank of the Buyer's card, of the transaction, in the case of online payment;
b. invalidation of the transaction by the card processor approved by Ro Group, in the case of online payment;
c. the data provided by the Client/Buyer on the Site are incomplete and/or incorrect.
If the Client/Buyer requests withdrawal from the Contract within the legal term of withdrawal from the contract, he must also return any gifts/bonuses that accompanied the respective product. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date the Buyer informs the Seller of his decision to withdraw from the Contract. The amount will be returned as follows:
a. for Orders paid by online card -> by refund to the account from which the payment was made;
If a Product and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return to the Buyer's account the counter value of the Product and/or Service, within maximum 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to terminate the Contract.
PRODUCTS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT ENSURED
The following are excluded from the right of withdrawal from the Contract:
a. service contracts, after the complete performance of the services, if the execution has begun with the prior express consent of the Buyer and after he has confirmed that he has become aware of the fact that he will lose his right of withdrawal after the complete execution of the Contract by Seller;
b. the provision of Products and/or Services whose price depends on fluctuations on the financial market that the Seller cannot control and that may occur during the withdrawal period;
c. providing Products that are likely to deteriorate or expire quickly;
d. supply of sealed Products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the Buyer;
e. the supply of Products which, after delivery, are - according to their nature - inseparable from other elements;
f. the supply of alcoholic and non-alcoholic beverages whose price was agreed upon at the time of the conclusion of the Contract, whose delivery cannot be made before 30 (thirty) days and whose real value depends on market fluctuations that the Seller does not can control
PRIVACY
Information of any nature provided by the Buyer/Client of the Seller will remain the property of the Seller.
No public statement, promotion, press release or any other way of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.
By submitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the Seller can freely use, in his own interest, these ideas, concepts, know-how or techniques that you have sent to us through the Ro Group website/online store of car accessories . If the legislation in force does not provide other specifications in this regard, Ro Group will not be subject to obligations regarding the confidentiality of the information sent.
By registering in the Ro Group database through the Ro Group website/online store of car accessories, the Client/Buyer gives his express consent, within the limits of the legislation in force, to be contacted by third parties, partners of the Ro Group: marketing service providers, transport service providers, payment service providers, other service providers; state, government agencies or insurance associations, when the specific legislation provides for this; other companies with which Ro Group can develop joint programs for offering products and/or services on the market, s.a.
ADVERTISEMENT
Ro Group's newsletters and SMS are sent through specialized partners approved by Ro Group, thus ensuring the confidentiality and security of the information.
The customer who creates an Account on the Ro Group website/online store of car accessories, has the opportunity to express his agreement regarding the receipt of Newsletters. The option regarding the agreement issued by the Client can be modified at any time by contacting Ro Group or using the Unsubscribe option.
Renunciation of receiving Newsletters by the Client/Buyer can be done at any time using the specially dedicated link within any Newsletter or writing to the email address sales@rogroup.ro
Renunciation of receiving future Newsletters does not imply renunciation of the acceptance given for this "Terms and Conditions" document.
BILLING and PAYMENT
The prices of the Products and Services displayed in the online store of car accessories - the website www.rogroup.eu include VAT. according to the legislation in force, optionally being able to display the price without VAT and the VAT amount.
The price, payment method and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the Products and Services delivered, the Buyer having the obligation to provide all the information necessary for issuing the invoice, according to the legislation in force.
The Seller will send the Buyer the invoice related to the Order containing Products and/or Services sold by Ro Group, to the e-mail address mentioned by the Buyer in his Account.
The Buyer has the obligation to update his Account data whenever necessary and to access the information and documents related to each Order, existing in the Account, in general for efficient communication and in particular for the correct communication of the invoice related to the Orders launched by the Buyer.
Ro Group provides this method of communication that will allow the Buyer, by accessing his Account, to have a record of the invoices issued by Ro Group, being able to save and archive them at any time and in any desired way.
The Buyer - by submitting the Order - expresses his agreement to receive the invoices in electronic format by adding them to the Account by Ro Group or via electronic mail, to the e-mail address mentioned in his Account.
If this information is unavailable for more than two working days in the Account, please notify us of this aspect at the email address: sales@rogroup.ro
Payment for the Products and/or Services purchased from the Ro Group online car accessories store – www.rogroup.eu can be done:
ONLINE CARD PAYMENT
You can pay instantly, when you place your order, using your bank card, through the Revolut Business Payment Gateway online payment system. Your commission for online card payments is 0%. Any Visa, Visa Electron, Mastercard and Maestro card is accepted, provided it is valid, you have money in your account and your bank allows online payments with that card.
If you have chosen the online payment method, it is necessary to fill in a form with your card information on the secure page of the payment processor.
- Payments with credit/debit cards issued under the Visa and MasterCard logo (Visa / Visa Electron and MasterCard / Maestro) are made through the "3-D Secure" system developed by organizations that ensure online transactions the same level of security as those made at the ATM or in the physical environment, at the merchant.
- "3-D Secure" primarily ensures that no information related to your card is transferred or stored, at any time, on the store's servers or on the payment processor's servers, these data being directly entered into Visa and MasterCard systems.
The identification details of the company are: RO GROUP INTERNATIONAL SRL, Romanian Trade Register No. J03 /847 /1994, C.I.F.: RO 5824305, Bank account opened at UniCredit Bank, Swift code BACXROBU.
DELIVERY OF PRODUCTS
The Seller undertakes to deliver the Products according to the Customer/Buyer's option, to the address specified by him.
The Seller will ensure the proper packaging of the Products and will ensure the transmission of the accompanying documents.
GUARANTEES
All Products sold by Ro Group (with the exception of resealed Products) benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the manufacturers. The products are new (except resealed products), in the original packaging and come from sources authorized by each individual manufacturer.
In the case of Products sold and delivered by Ro Group, the warranty certificates are either issued directly by the manufacturer or by Ro Group.
The lack of the Product's warranty certificate must be reported within two working days from the receipt of the goods to the address sales@rogroup.ro, any subsequent notification outside this period will not be taken into account.
In the case of resealed Products, the warranty certificate will be issued by Ro Group, the warranty may cover a different period compared to the warranty period of the same new, sealed Product. The warranty period is specified in the warranty certificate for each individually resealed Product.The conditions of use, handling and transportation of a resealed Product are the same as those of new sealed products and benefit from the same services, unless otherwise mentioned on the product page.
TRANSFER OF OWNERSHIP OF PRODUCTS
Ownership of the Products will be transferred upon delivery, after payment by the Buyer, at the location indicated in the Order (by delivery shall be understood the signature of receipt of the transport document provided by the courier or the signature of receipt on the tax invoice in the case of deliveries made by the Seller ).
LIABILITY
The Seller cannot be responsible for damages of any kind that the Customer/User/Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Products after delivery, and especially for their loss.
The Client/User/Buyer assumes responsibility by creating and using the Account, for maintaining the confidentiality of his Account data (user and password) and for managing access to the Account, being responsible for the activity carried out through his Account.
The Client/User/Buyer - by creating the Account and/or using the Content and/or placing the Orders - expressly and unequivocally accepts the General Terms and Conditions of the Ro Group website, in the updated version and communicated on the website www.rogroup.eu, existing on the date of creating the Account and/or using the Content and/or on the date of placing the Order.
After the creation of the Account, the use of the Content implies the acceptance of the changes made to the "General Terms and Conditions" and/or the updated versions of the General Terms and Conditions of the Ro Group website.
The "general terms and conditions" of the Ro Group website can be modified at any time by the owner, and they are binding on the Clients/Users/Buyers as soon as they are displayed on the website. Acceptance of the "General Terms and Conditions" will be confirmed by checking the appropriate box on the website and/or by sending the Order and/or by making an online payment.
For notifications or complaints related to the purchased Product and / or Service, Buyers have at their disposal the Seller's e-mail address. The maximum term for solving complaints or notifications is 30 calendar days from their receipt.
GDPR
Ro Group International is registered in the General Register of the National Authority for the Supervision of Personal Data Processing with registration number 37138 from December 9, 2015. (www.dataprotection.ro)
According to the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, amended and supplemented, Ro Group is obliged to manage the personal data you provide us in safe conditions and only for the specified purposes.
The purpose of data collection is to: inform Users/Clients/Buyers regarding the status of their Account, inform Buyers regarding the evolution and status of Orders, evaluation of Products and/or Services offered, commercial activity, promotion of Products and/or Services, marketing, advertising , media, administrative, development, market research, statistics, tracking and monitoring of sales and the behavior of the User/Client/Buyer.
Once the data is filled in the account creation and/or order form, the Buyer declares and unconditionally accepts that his personal data will be included in the Ro Group database, registered in the General Register of the National Data Processing Supervisory Authority with Personal Character, and gives express and unequivocal consent for all these personal data to be stored, used and processed without territorial and/or temporary limits by Ro Group or their collaborators for the development and/or running of activities such as - but without is limited to - commercial activities, promotion of products and/or services, marketing, advertising, media, administrative, development, market research, statistics, tracking and monitoring of sales and consumer behavior. Also, the Buyer gives his express and unequivocal consent that these personal data may be transferred (assigned) by Ro Group to its collaborators as well as to another/other entities in the country or abroad.
By reading the "General Terms and Conditions" document, you are aware of the fact that you are guaranteed the rights provided by law, namely the right to information, the right to access data, the right to intervene, the right to oppose, the right not to be subject to a decision individuals, the right to go to court in case of violation of the rights guaranteed by Law 677/2001 for the protection of individuals regarding the processing of personal data and the free circulation of such data.
Based on a written request sent to sales@rogroup.ro, you can exercise – free of charge – for one request per year, to be confirmed that your personal data is processed or not.
Based on a written request sent to sales@rogroup.ro, you can exercise your right to intervene on the data, as the case may be:
a. rectification, updating, blocking or deletion of data whose processing does not comply with Law 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, especially incomplete or inaccurate data;
b. transformation into anonymous data of data whose processing does not comply with Law 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data;
c. notification to third parties to whom the data have been disclosed, if such notification does not prove impossible or does not involve a disproportionate effort compared to the legitimate interest that could be harmed.
Ro Group can provide the Buyer's personal data to other companies with which it has collaborative relationships, but only on the basis of a confidentiality commitment from them, which guarantees that this data is kept safe and that the provision of this personal information is according to the legislation in force, as follows: providers of marketing services, courier, payment/banking services, telemarketing or other services, provided by companies with which we can develop joint programs for offering products on the market.
The Buyer's personal information can also be provided to the General Prosecutor's Office, the Police, the courts and other competent state bodies, based on and within the limits of the legal provisions and as a result of express requests.
INFORMATION ABOUT WEEE
Waste electrical and electronic equipment (WEEE) can contain dangerous substances that have a negative impact on the environment and human health if they are not collected selectively.
Considering the provisions of GEO 195/2005 - regarding environmental protection, H.G. 1037/2010, regarding electrical and electronic equipment waste, customers will have the following in mind:
- customers have the obligation not to dispose of waste electrical and electronic equipment (WEEE) as unsorted waste and to selectively collect this WEEE;
- the collection of this waste (WEEE) will be carried out through selective collection points made available to producers by the local public administration authorities that have the obligation according to art.5 paragraph 1) of HG 448 /2005 to separately collect WEEE from private households and to provide producers with the necessary spaces for the establishment of WEEE collection points;
- customers can hand over WEEE for free at the specified collection points when purchasing a new product in the same category.
The symbol indicating that electrical and electronic equipment is subject to separate collection is a wheelie bin barred with two X-shaped lines, as in the image below.
The icon indicates that WEEE should not be mixed with household waste and that they are subject to selective collection.
We draw attention to the following obligations provided by O.U.G. no. 5/02/04/2015:
1. in accordance with the provisions of art. 34 regarding "Information for users", we inform you that all invoices issued by your company for the products provided in Annex no. 1 of O.U.G. no. 5/02.04.2015 must contain the separate highlighting of the costs of collection, treatment and disposal of WEEE under environmental protection conditions.
2. producers are obliged to apply a mark specifying that it was introduced on the market after 12.31.2006; in this sense, the European standard EN 50419 applies, respectively the Romanian standard SREN no. 50419:2006;
3. producers must provide EEE users from private households, through EEE usage instructions, with the necessary information regarding:
(i) the obligation to collect WEEE separately and not to dispose of WEEE together with unsorted municipal waste;
(ii) the delivery and collection systems made available to them, encouraging the coordination of information about the existing collection centers, regardless of the producers or other operators who set them up;
(iii) the role of EEE users from private households in reuse, recycling and other forms of WEEE recovery;
(iv) the potential harmful effects on the environment and human health as a result of the presence of hazardous substances in EEE;
(v) the meaning of the symbol in annex no. 10 of the O.U.G. no. 5/02/04/2015.
4. producers are obliged to mark appropriately with the symbol provided in Annex no. 10 of GEO no. 5/2.04.2015 electrical and electronic equipment introduced on the market (see the symbol below):
5. producers are obliged to register in the national register of producers, which also includes producers who supply EEE through remote communication techniques, and to communicate this registration number to all commercial networks through which EEE is sold.
6. non-compliance with the above provisions constitutes a contravention and is sanctioned as follows:
- with a fine from 30,000 lei to 40,000 lei for non-compliance with the provisions mentioned in point 2
- with a fine from 40,000 lei to 50,000 lei for non-compliance with the provisions mentioned in points 1, 3, 4 and 5.
Therefore, we ask that in the commercial relationship developed with our company you take into account the above and take all the necessary measures so that the EEE products sold comply with the legal provisions in force regarding EEE and WEEE (markings, labeling, instructions for use, separate highlighting of costs, etc.).
MAJOR FORCE
None of the parties will be liable for non-execution of its contractual obligations, if such non-execution on time and/or in an appropriate manner, in whole or in part, is due to a force majeure event. Force majeure is the unforeseeable event, beyond the control of the parties and which cannot be avoided.
If, within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the Contract without any of them being able to claim other damages to the other.
APPLICABLE LAW - JURISDICTION
ODR PLATFORM
The Online Dispute Resolution (ODR) platform is made available by the European Commission to enable consumers and traders in the EU or Norway, Iceland and Liechtenstein to resolve disputes over products and services bought online without going to court.
The ODR platform is not associated with any trader. You can use it to bring your referral. before an authorised dispute resolution entity.
Dispute resolution entities are impartial organisations or individuals that help consumers and traders reach an out-of-court settlement. Usually, such a procedure is faster and cheaper than a judicial one.
The ODR platform is easy to use, guiding users step by step. It provides translations into all official EU languages and sets deadlines for handling complaints.
Thanks to the ODR Platform, consumers can obtain fair solutions either free of charge or at very low expense, and traders can avoid costly legal proceedings and maintain good customer relations.
More about the ODR platform here!